As you may be aware, SES ASTRA have recently carried out transponder changes within the satellites located at 28.2 degrees. This has resulted in Channel FIVE moving onto a signal which is extremely difficult to receive in the Canary Islands. Consequently we are unable to provide you with a reliable service on this channel at this time. We are working on various solutions but do have to take into account that the signals will once again be changing in the summer. For the interim period we will unfortunately have to replace channel FIVE with FILM 4. As soon as we are able to restore channel FIVE (without adversely affecting the other channels) we will.

***************Corralejo/Lanzarote 31/01/13**************

As you may be aware SES-Astra are carrying out numerous changes to their Satellites located at 28.2E. This has resulted in changes to what can and cannot be received within the Canary Islands. Unfortunately this is causing us to have intermittent problems with channel 5. Currently, whilst we work on a solution, we have had to change channel 5 on our Corralejo transmitter to ITV2 as we cannot currently provide you with satisfactory reception of FIVE. Caleta is being monitored and at present the signal seems to be satisfactory but be advised that any slight degradation in the received signal strength will mean we may have to temporarily change this channel. And in light of the recent survey results changing Film4 to ITV2, If we have to temporarily change channel FIVE we will restore Film4

*********Caleta Re-programming*********

Caleta re-programming is now just about completed and the customer survey for channel preference has resulted in a vote of over 2 to 1 to change Film4 for ITV2. We will therefore carry out this change on or about Monday 04 February

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